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🔥 Fire riskNHTSA 03V383📅 Oct 22, 2003

2002–2004 Jayco Granite Ridge & 2002–2004 Jayco Greyhawk + 10 more recall: equipment

⚠️ What's wrong

On certain motor homes equipped with samsung microwave ovens, these units were produced with a defective panel. An electrical short CAN occur between circuit patterns on the membrane panel, especially overlapped by a "jumper" or jump wire. This may cause the oven to activate without pressing any key pads.

💥 The risk

An electrical short CAN occur causing the oven to activate without pressing any key pads. This could result in excessive heat, smoke, or possibly a fire.

🔧 The fix

Samsung will notify customers and repair the panel free of charge. In the meantime, consumers should unplug their microwave, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the panel is replaced. Consumers should never use the microwave oven for storage or leave any towels, paper, cloth or other products in the microwave after use. Owners who take their vehicles to an authorized dealer on an agreed upon service date and do not receive the free remedy within a reasonable time should contact samsung at 800-932-3837 or jayco at 1-574-825-0608.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
03V383000
Manufacturer
JAYCO, INC.
Vehicles affected
6,442
Component
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Owner phone
1-800-932-3837
NHTSA hotline
1-888-327-4236
Built
Jul 6, 2001 – Oct 15, 2003
Recall started by
MFR
Notes
Customers CAN also contact the national highway traffic safety administration's auto safety hotline at 1-888-DASH-2-DOT (1-888-327-4236).

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 03V383 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 03V383?

2002–2004 Jayco Granite Ridge & 2002–2004 Jayco Greyhawk + 10 more. 6,442 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Jayco dealer to book the free repair or call the manufacturer at 1-800-932-3837.