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🩹 Injury riskNHTSA 10V173📅 Apr 29, 2010

2008–2009 Sprinter Bus 3500 recall: equipment

⚠️ What's wrong

Daimler bus north carolina (dbnc) is recalling certain model year 2008 and 2009 sprinter bus transit buses manufactured between june and december 2009 fitted with certain ricon s series and k series l-model wheelchair lifts. Due to a problem in the software that controls the lift's "up" function, should the "up" button be released before the floor level limit switch is activated, the lift may continue its upward travel and may overrun the floor level cut off point.

💥 The risk

When the platform overruns the vehicle floor level and stops at an angle from 15-20 degrees, it is possible for a person in a wheelchair to tip over and for someone standing on the platform to fall, possibly resulting in injuries.

🔧 The fix

Dbnc is working with ricon and ricon will be performing the remedy for this campaign. A software solution for this safety defect is under investigation. Until the software solution is available, ricon will provide owners with a bulletin outlining proper wheelchair lift operation and will ship owners a dvd-based training aid to promote proper lift operation at no cost. The safety recall began on august 6, 2010. Owners may contact ricon at 1-818-267-3000 or dbnc at 1-905-403-7807.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
10V173000
Manufacturer
DAIMLER BUSES NORTH AMERICA, INC.
Vehicles affected
17
Component
EQUIPMENT ADAPTIVE/MOBILITY
Owner phone
1-818-267-3000
NHTSA hotline
1-888-327-4236
Owner letters mailed
Aug 6, 2010
Built
Jun 1, 2009 – Dec 31, 2009
Recall started by
MFR
Notes
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov .

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 10V173 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 10V173?

2008–2009 Sprinter Bus 3500. 17 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Sprinter Bus dealer to book the free repair or call the manufacturer at 1-818-267-3000.