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🩹 Injury riskNHTSA 10V264📅 Jun 15, 2010

2007–2010 Coach & Equipment Phoenix recall: equipment

⚠️ What's wrong

Coach & equipment is recalling certain model year 2007 through 2010 Phoenix shuttle buses manufactured from october 2007 through january 2010 and fitted with certain ricon s series and k series l-model wheelchair lifts. Due to a problem in the software that controls the lift's "up" function, should the "up" button be released before the floor level limit switch is activated, the lift may continue its upward travel and may overrun the floor level cut off point.

💥 The risk

When the platform overruns the vehicle floor level and stops at an angle from 15-20 degrees, it is possible for a person in a wheelchair to tip over and for someone standing on the platform to fall, possibly resulting in injuries.

🔧 The fix

Coach & equipment will notify owners and the repairs will be performed by authorized ricon dealers free of charge. A software solution for this safety defect is under investigation. Until the software solution is available, ricon will provide owners with a bulletin outlining proper wheelchair lift operation and will ship owners a dvd-based training aid to promote proper lift operation at no cost. The safety recall is expected to begin during august 2010. Owners may contact ricon at 1-818-267-3000 or coach & equipment at 1-315-536-2321.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
10V264000
Manufacturer
COACH AND EQUIPMENT MFG CORP.
Vehicles affected
884
Component
EQUIPMENT ADAPTIVE/MOBILITY
Owner phone
1-818-267-3000
NHTSA hotline
1-888-327-4236
Owner letters mailed
Oct 1, 2010
Built
Oct 1, 2007 – Jan 29, 2010
Recall started by
MFR
Notes
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov .

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 10V264 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 10V264?

2007–2010 Coach & Equipment Phoenix. 884 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Coach & Equipment dealer to book the free repair or call the manufacturer at 1-818-267-3000.