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🩹 Injury riskNHTSA 10V354📅 Aug 2, 2010

2009 Ford Odyssey & 2009 Ford Odyssey LT + 4 more recall: equipment

⚠️ What's wrong

Turtle top is recalling certain model year 2009 transit and shuttle buses equipped with certain ricon s series and k series l-model wheelchair lifts. The wheelchair lifts contain defective software that controls the lift up function. If the lift switch is released before the floor level limit switch is activated, the lift may continue its upward travel for approximately 1 second before stopping, and may travel past the floor level.

💥 The risk

When the platform overruns the vehicle floor level and stops at an angle from 15-20 degrees, it is possible for a person in a wheelchair to tip over and for someone standing on the platform to fall, possibly resulting in injuries.

🔧 The fix

Turtle top is working with ricon and the repairs will be performed by authorized ricon dealers. Please see ricon's defect report 09E-061. Ricon will provide owners with a bulletin outlining proper wheelchair lift operation and will ship owners a dvd-based training aid to promote proper lift operation. The safety recall began on october 8, 2010. Owners may contact ricon customer service at 1-800-322-2884, or emailing at [email protected].

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
10V354000
Manufacturer
TURTLE TOP
Vehicles affected
14
Component
EQUIPMENT ADAPTIVE/MOBILITY
Owner phone
1-800-322-2884
NHTSA hotline
1-888-327-4236
Owner letters mailed
Oct 8, 2010
Built
Oct 1, 2007 – Dec 31, 2009
Recall started by
MFR
Notes
Owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov .

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 10V354 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 10V354?

2009 Ford Odyssey & 2009 Ford Odyssey LT + 4 more. 14 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Ford dealer to book the free repair or call the manufacturer at 1-800-322-2884.