2011 Sprinter 3500 recall: suspension
⚠️ What's wrong
Sprinter is recalling certain model year 2011 sprinter 3500 vehicles sold both under the Mercedes-Benz and freightliner brand names. The supplier of the rear springs rolled the spring eye diameter out of tolerance on a limited number of parts in its production, and then corrected the diameter without heating the parts.
💥 The risk
This could potentially lead to a crack of the spring eye over time, which increases the risk of a crash.
🔧 The fix
Owners will be contacted, and dealers will replace the rear springs as necessary, free of charge. The safety recall is expected to begin during november 2011. Owners may contact sprinter at 1-877-762-8267.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 11V323000
- Manufacturer recall #
- 2011100006
- Manufacturer
- SPRINTER ENGINEERING & COMPLIANCE SUPPOR
- Vehicles affected
- 47
- Component
- SUSPENSION:REAR:SPRINGS
- Owner phone
- 1-877-762-8267
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Nov 30, 2011
- Built
- Mar 1, 2011 – Apr 30, 2011
- Recall started by
- MFR
- Notes
- Sprinter safety recall number is 2011100006.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov .