2009–2012 Mack MRU recall: steering
⚠️ What's wrong
Mack trucks is recalling certain model year 2009-2012 MRU heavy trucks manufactured from november 26, 2008, through april 26, 2011. The bolts used to mount the steering gear were not tightened to specification. The bolts CAN loosen which over time may cause the steering gear to disconnect from its mounting bracket.
💥 The risk
A complete loss of steering may occur increasing the risk of a vehicle crash.
🔧 The fix
Dealers will replace the bolts, which will be tightened to the correct specification. This service will be performed free of charge. The safety recall began on september 19, 2011. Owners may contact mack trucks at 1-800-866-1177.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 11V374000
- Manufacturer recall #
- SC0356
- Manufacturer
- MACK TRUCKS, INC
- Vehicles affected
- 2,294
- Component
- STEERING:GEAR BOX:SHAFT SECTOR
- Owner phone
- 1-800-866-1177
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Sep 19, 2011
- Built
- Nov 26, 2008 – Apr 26, 2011
- Recall started by
- MFR
- Notes
- Mack trucks recall campaign number is SC0356.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov .