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🩹 Injury riskNHTSA 11V397📅 Aug 4, 2011

2009–2011 Altec Service Body recall: door latches & locks

⚠️ What's wrong

Altec is recalling certain model year 2009-2011 Service utility Body vehicles manufactured from may 2009 through may 2011. The compartment LATCH may fail in the secondary (safety catch) position.

💥 The risk

The compartment door on the utility Service Body could come open during transit if the primary latching position is not engaged. A person or object could then fall from the vehicle during operation, causing injury and/or property damage.

🔧 The fix

Altec will direct the customers to inspect the compartment door latches and replace any that do not hold in the secondary latching position. This Service will be performed free of charge. The safety recall began on september 7, 2011. Owners may contact altec at 1-877-462-5832.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
11V397000
Manufacturer recall #
CSN 546
Manufacturer
ALTEC INDUSTRIES INC.
Vehicles affected
4,500
Component
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Owner phone
1-877-462-5832
NHTSA hotline
1-888-327-4236
Owner letters mailed
Sep 7, 2011
Built
May 1, 2009 – May 31, 2011
Recall started by
MFR
Notes
Altec's safety recall number is csn 546.owners may also contact the national highway traffic safety administration's vehicle safety hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to http://www.safercar.gov .

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 11V397 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 11V397?

2009–2011 Altec Service Body. 4,500 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Altec dealer to book the free repair or call the manufacturer at 1-877-462-5832.