Buy me a coffee
🩹 Injury riskNHTSA 12V330📅 Jul 13, 2012

2010–2012 Turtle Top Odyssey & 2010–2012 Turtle Top Terra Transport + 3 more recall: body & structure

⚠️ What's wrong

Turtle Top is recalling certain model year 2010 through 2012 commercial buses manufactured from April 1, 2011, through March 25, 2012, equipped with Specialty Manufacturing Inc. (SMI) Prolo roof hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in an opening force of the Prolo roof hatches that exceeds federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."

💥 The risk

In the event of an emergency, passengers' exit from the bus may be hindered possibly resulting in injury to the vehicle occupants.

🔧 The fix

Turtle Top will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 16, 2012. Owners may contact Turtle Top at 1-574-831-4349 or SMI at 1-800-951-7867.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
12V330000
Manufacturer
TURTLE TOP
Vehicles affected
361
Component
STRUCTURE:BODY:ROOF AND PILLARS
Owner phone
1-800-951-7867
NHTSA hotline
1-888-327-4236
Owner letters mailed
Aug 16, 2012
Built
Apr 1, 2011 – Mar 25, 2012
Recall started by
ODI
Notes
Customers may contact the National Highway Traffic Safety Administration's vehicle safety hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 12V330 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 12V330?

2010–2012 Turtle Top Odyssey & 2010–2012 Turtle Top Terra Transport + 3 more. 361 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Turtle Top dealer to book the free repair or call the manufacturer at 1-800-951-7867.