2010–2011 Crossroads Hampton recall: equipment
⚠️ What's wrong
Crossroads is recalling certain model year 2010 and 2011 Hampton travel trailers manufactured from June 11, 2009, through November 2, 2010, equipped with Atwood Mobile Products (Atwood) furnaces. The furnaces were produced with a defective gas control valve which can stick in the open position.
💥 The risk
If the gas valve sticks in the open position, gas could leak out and, in the presence of an ignition source, result in a fire.
🔧 The fix
Crossroads will notify owners, and dealers will repair the furnaces, free of charge. The safety recall began on August 17, 2012. Owners may contact Crossroads Warranty Service Department at 1-855-226-7496.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 12V350000
- Manufacturer
- THOR INDUSTRIES
- Vehicles affected
- 223
- Component
- EQUIPMENT
- Owner phone
- 1-855-226-7496
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Aug 17, 2012
- Built
- Jun 11, 2009 – Nov 2, 2010
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.