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🩹 Injury riskNHTSA 12V384📅 Aug 7, 2012

2011–2012 Glaval Primetime & 2011–2012 Glaval Sport + 3 more recall: body & structure

⚠️ What's wrong

Glaval Bus is recalling certain model year 2011-2012 transit buses equipped with Speciality Manufacturing Inc. (SMI) ProLo roof escape hatches. Increased friction between the rear plate assemblies, p/no. 009327, and the nylon rear pop-up support, p/no. 008956, may result in opening force of the ProLo roof hatches that exceeds Federal standard requirements. Thus, these hatches fail to conform to the requirements of Federal Motor Vehicle Safety Standard No. 217, "Bus Emergency Exits and Window Retention and Release."

💥 The risk

In the event of an emergency, passengers' exit from the bus may be hindered, possibly resulting in injury to the vehicle occupants.

🔧 The fix

Glaval Bus will notify owners. SMI will provide service kits along with repair instructions to dealers and owners, free of charge. The safety recall began on August 17, 2012. Owners may contact Glaval Bus at 1-574-262-2212 or SMI at 1-800-951-7867.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
12V384000
Manufacturer
GLAVAL BUS DIVISION
Vehicles affected
90
Component
STRUCTURE:BODY:ROOF AND PILLARS
Owner phone
1-800-951-7867
NHTSA hotline
1-888-327-4236
Owner letters mailed
Aug 17, 2012
Built
Jul 1, 2011 – Jul 31, 2012
Recall started by
ODI
Notes
Owners may also contact The National Highway Traffic SafetyAdministrations Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to WWW.SAFERCAR.GOV.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 12V384 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 12V384?

2011–2012 Glaval Primetime & 2011–2012 Glaval Sport + 3 more. 90 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Glaval dealer to book the free repair or call the manufacturer at 1-800-951-7867.