Buy me a coffee
💥 Crash risk🩹 Injury riskNHTSA 13V181📅 May 8, 2013

2013–2014 Heartland BIG Country & 2013–2014 Heartland Bighorn + 7 more recall: equipment

⚠️ What's wrong

Heartland Recreational Vehicles is recalling certain model year 2013-2014 Big Country, Bighorn, Elk Ridge, Elk Ridge Express, Landmark, Prowler, Sundance, Sundance XLT, and Silverado fith wheel and travel trailers manufactured February 13, 2013, through April 16, 2013. If the awning installation sequence was not completely followed, the awning motor may unknowingly become damaged.

💥 The risk

If motor damage has occurred, it is possible that the awning can unfurl unexpectedly, either while the trailer is at rest or while in transit, increasing the risk of personal injury or a vehicle crash.

🔧 The fix

Heartland will notify owners and Dometic staff will replace the affected motors with a design that is not subject to an out-of-sequence installation error. The recall began on May 20, 2013. A notification schedule has not yet been provided. Owners may contact Heartland Recreational Trailers at 1-888-262-5992 or Dometic at 1-888-447-0003 for more information. Owners are being instructed not to drive their vehicle until repairs can be performed. Heartland's recall campaign number is 99-01-11.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
13V181000
Manufacturer recall #
99-01-11
Manufacturer
Heartland Recreational Vehicles, LLC
Vehicles affected
890
Component
EQUIPMENT
Owner phone
1-888-262-5992
NHTSA hotline
1-888-327-4236
Owner letters mailed
May 20, 2013
Built
Feb 13, 2013 – Apr 16, 2013
Recall started by
ODI
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 13V181 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 13V181?

2013–2014 Heartland BIG Country & 2013–2014 Heartland Bighorn + 7 more. 890 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Heartland dealer to book the free repair or call the manufacturer at 1-888-262-5992.