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NHTSA 13V475📅 Oct 23, 2013

2012–2013 Ford Focus Electric & 2013 Ford C-MAX + 1 more recall: electrical system

⚠️ What's wrong

Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."

💥 The risk

Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.

🔧 The fix

Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
13V475000
Manufacturer recall #
13C07
Manufacturer
Ford Motor Company
Vehicles affected
23,000
Component
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE; EQUIPMENT:ELECTRICAL:ANTI-THEFT DEVICES
Owner phone
1-866-436-7332
NHTSA hotline
1-888-327-4236
Owner letters mailed
Oct 30, 2013
Recall started by
OVSC
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 13V475 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 13V475?

2012–2013 Ford Focus Electric & 2013 Ford C-MAX + 1 more. 23,000 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Ford dealer to book the free repair or call the manufacturer at 1-866-436-7332.