2014 Infiniti Q50 recall: steering
⚠️ What's wrong
Nissan North America, Inc.'s (Nissan) is recalling certain model year 2014 Infiniti Q50 vehicles equipped with Direct Adaptive Steering. The affected vehicles received a power steering software version that, should the engine compartment reach freezing temperatures, the power steering software may disable the electric steering system and also may delay the engagement of the mechanical steering backup system.
💥 The risk
The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.
🔧 The fix
Nissan notified owners and arranged to have vehicles towed to the nearest Infiniti retailer. Customers were instructed not to drive their vehicles until they were repaired. Infiniti retailers provided affected customers with loaner vehicles, while the software update remedy was applied. These services were provided at no cost to the customer. Owners may contact Infiniti at 1-800-662-6200.
- NHTSA campaign
- 13V588000
- Manufacturer recall #
- R1310
- Manufacturer
- Nissan North America, Inc.
- Vehicles affected
- 23
- Component
- STEERING:AUTOMATED/ADAPTIVE STEERING; STEERING:ELECTRIC POWER ASSIST SYSTEM
- Owner phone
- 1-800-662-6200
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Nov 19, 2013
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.