2013–2014 Ford C-MAX & 2013–2014 Ford Escape recall: airbag
⚠️ What's wrong
Ford Motor Company (Ford) is recalling certain model year 2013-2014 C-MAX, and Escape vehicles. In the affected vehicles, the restraint control module (RCM) may have errors in the programming software which may result in a delayed deployment of the side-curtain rollover air bag.
💥 The risk
If the side-curtain rollover air bag is delayed in deploying in certain rollover circumstances, the risk of injury to the passengers is increased.
🔧 The fix
Ford will notify owners, and dealers will reprogram the RCM, free of charge. The recall began on May 30, 2014. Owners may contact Ford customer service at 1-800-392-3673. Ford's number for this recall is 14S04.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 14V237000
- Manufacturer recall #
- 14S04
- Manufacturer
- Ford Motor Company
- Vehicles affected
- 594,785
- Component
- AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE-INACTIVE; AIR BAGS:SIDE/WINDOW
- Owner phone
- 1-800-392-3673
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- May 30, 2014
- Built
- Oct 5, 2011 – Feb 24, 2014
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.