Buy me a coffee
💥 Crash riskNHTSA 16V708📅 Oct 4, 2016

2010–2016 Road Rescue Duramedic & 2010–2016 Road Rescue Promedic + 3 more recall: electrical system

⚠️ What's wrong

REV Ambulance Group Orlando, INC. (REV) is recalling certain model year 2010-2016 Road Rescue Specialty Vehicles, as well as Ultramedic, Promedic, Duramedic, Metromedic, and Transmedic emergency vehicles equipped with Class 1 Ultraview Touchscreens manufactured by Hale Products. These touchscreens may experience false switch activations that can happen without the operator's knowledge causing accessories to turn on or off, affecting vehicle performance.

💥 The risk

The unintended turning on or off of accessories such as emergency beacons or automatic snow chains can increase the risk of a crash.

🔧 The fix

REV will notify owners, and dealers will upgrade the software or retrofit fuses, free of charge. The recall began on November 20, 2016. Owners may contact REV customer service at 1-800-628-8178 or Hale Products Customer Service Center at 1-800-533-3569 or [email protected].

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
16V708000
Manufacturer
REV Ambulance Group Orlando, INC.
Vehicles affected
145
Component
ELECTRICAL SYSTEM:SOFTWARE
Owner phone
1-800-628-8178
NHTSA hotline
1-888-327-4236
Owner letters mailed
Nov 20, 2016
Built
Jan 1, 2010 – Sep 1, 2016
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 16V708 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 16V708?

2010–2016 Road Rescue Duramedic & 2010–2016 Road Rescue Promedic + 3 more. 145 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Road Rescue dealer to book the free repair or call the manufacturer at 1-800-628-8178.