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💥 Crash risk🩹 Injury riskNHTSA 17V263📅 Apr 21, 2017

2015–2016 Gillig LOW Floor recall: suspension

⚠️ What's wrong

Gillig LLC (Gillig) is recalling certain 2015-2016 Low Floor transit buses equipped with Norgren-brand suspension kneeling modules. The suspension kneeling modules on these vehicles have snap rings on the solenoid valve pistons which may not have been fully inserted and seated during assembly, potentially affecting the suspension air bag pressure and the vehicle's suspension height.

💥 The risk

An unexpected loss of suspension air bag pressure while driving would result in an abrupt reduction in suspension height, potentially increasing the risk of a crash. A loss of suspension air bag pressure could also occur during vehicle servicing, increasing the risk of injury to maintenance personnel.

🔧 The fix

Gillig will notify owners and pay fleets to inspect the front and rear kneeling modules. A snap ring reset tool will be provided free of charge to permanently seat the snap ring in the intended groove. The recall began on June 2, 2017. Owners may contact Gillig customer service at 1-800-735-1500.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
17V263000
Manufacturer
Gillig LLC
Vehicles affected
2,604
Component
SUSPENSION
Owner phone
1-800-735-1500
NHTSA hotline
1-888-327-4236
Owner letters mailed
Jun 2, 2017
Built
Dec 15, 2015 – Dec 5, 2016
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 17V263 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 17V263?

2015–2016 Gillig LOW Floor. 2,604 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Gillig dealer to book the free repair or call the manufacturer at 1-800-735-1500.