2015–2017 Mercedes-Benz Metris recall: powertrain & transmission
⚠️ What's wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2017 Mercedes-Benz Metris vehicles. The transmission support may not have been properly tightened to the vehicle body, potentially resulting in damage to the driveshaft.
💥 The risk
Damage to the driveshaft could cause a loss of power to the wheels, increasing the risk of a crash.
🔧 The fix
DVUSA will notify owners, and dealers will inspect the transmission support mounting bolts, replacing and tightening them as necessary, free of charge. The recall began July 11, 2018. Owners may contact DVUSA customer service at 1-877-762-8267.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 18V335000
- Manufacturer
- Daimler Vans USA, LLC
- Vehicles affected
- 7,433
- Component
- POWER TRAIN:AUTOMATIC TRANSMISSION
- Owner phone
- 1-877-762-8267
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Jul 11, 2018
- Built
- Mar 31, 2015 – May 11, 2017
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.