2014–2019 Ram Promaster & 2014–2018 Ford Transit recall: seats
⚠️ What's wrong
New England Wheels (New England) is recalling certain 2014-2018 Ford Transit and 2014-2019 Ram Promaster 2500 and 3500 vehicles modified to be equipped with Freedman Go-ES Foldaway seats. When the back seat cushion is rotated from the stowed position to the upright position, the seat cushion may not remain locked into place when under load, such as in a crash or a sudden stop.
💥 The risk
In the event of a crash, if the seat back moves, the seat occupant has an increased risk of injury.
🔧 The fix
New England has notified owners, directing them to contact Freedman for repairs to the foldaway seats, free of charge. The recall began May 27, 2019. Owners may contact Freedman customer service at 1-800-443-4540 or New England at 1-800-886-9247.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 19V333000
- Manufacturer recall #
- 18E-076
- Manufacturer
- New England Wheels
- Vehicles affected
- 544
- Component
- SEATS
- Owner phone
- 1-800-443-4540
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- May 27, 2019
- Built
- Aug 1, 2014 – Mar 29, 2019
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.