2018–2019 Proterra Catalyst recall: body & structure
⚠️ What's wrong
Proterra, Inc. (Proterra) is recalling certain 2018-2019 Catalyst buses equipped with a certain batch of glass roof hatches. Temperature and vibration stresses may cause the tempered glass roof hatch to shatter.
💥 The risk
If the tempered glass roof hatch shatters, glass fragments may fall onto passengers, increasing the risk of an injury.
🔧 The fix
Proterra will notify owners, and the glass hatch manufacturer will provide replacement hatch lids, free of charge. The recall began August 13, 2019. Owners may contact Proterra at 1-864-438-0000. Proterra's number for this recall is SC-19-79.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 19V460000
- Manufacturer recall #
- SC-19-79
- Manufacturer
- Proterra Inc.
- Vehicles affected
- 21
- Component
- STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
- Owner phone
- 1-864-438-0000
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Aug 13, 2019
- Built
- Sep 18, 2018 – Jun 5, 2019
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.