2017–2020 Prevost H3-45 & 2017–2020 Prevost X3-45 recall: engine
⚠️ What's wrong
Prevost Cars, Inc. (Prevost) is recalling certain 2017-2020 X3-45 Coach, Commuter, VIP, and VIP Entertainer buses, and H3-45 Coach and VIP buses. Under certain conditions, such as high altitude and heavy climbing, the engine may overheat and shutdown.
💥 The risk
If the engine unexpectedly shuts down, passengers may have to be transferred to another vehicle on the side of the road, increasing the risk of an injury. If the engine unexpectedly shuts down while the vehicle is in motion, there is an increased risk of crash.
🔧 The fix
Prevost will notify owners and will update the engine software, free of charge. The recall began December 19, 2019. Owners may contact Prevost customer service at 1-866-870-2046.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 19V565000
- Manufacturer recall #
- SR19-31 & SR23-26
- Manufacturer
- Prevost Cars, Inc.
- Vehicles affected
- 1,010
- Component
- ENGINE
- Owner phone
- 1-866-870-2046
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Dec 19, 2019
- Built
- Mar 9, 2017 – Jul 30, 2019
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.