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🔥 Fire risk💥 Crash risk🩹 Injury riskNHTSA 19V587📅 Aug 12, 2019

2020 Mercedes-Benz GLE 350 & 2020 Mercedes-Benz GLE 450 + 1 more recall: equipment

⚠️ What's wrong

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2020 GLE350, GLE350 4MATIC, GLS450 4MATIC, and GLE450 4MATIC vehicles. The air conditioner drain hoses may have been incorrectly installed, causing water to drain from the air conditioner into the passenger compartment.

💥 The risk

If a significant volume of water enters the driver and passenger side foot wells, it might cause corrosion and/or short circuits to the electrical components in the area, increasing the risk of fire. In addition, the emergency call (eCall) feature may be disabled; the vehicle may not be able to be unlocked and/or started; and the engine limp-home mode might be activated during driving. These features increase the risk of an injury or crash.

🔧 The fix

MBUSA will notify owners, and dealers will inspect and correct the air conditioner drain hoses, as necessary, free of charge. The recall began September 6, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019080005.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
19V587000
Manufacturer recall #
2019080005
Manufacturer
Mercedes-Benz USA, LLC.
Vehicles affected
18,392
Component
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Owner phone
1-800-367-6372
NHTSA hotline
1-888-327-4236
Owner letters mailed
Sep 6, 2019
Built
Sep 5, 2018 – Aug 2, 2019
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 19V587 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 19V587?

2020 Mercedes-Benz GLE 350 & 2020 Mercedes-Benz GLE 450 + 1 more. 18,392 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Mercedes-Benz dealer to book the free repair or call the manufacturer at 1-800-367-6372.