2019 Mercedes-Benz Metris recall: seats
⚠️ What's wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
💥 The risk
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
🔧 The fix
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 19V666000
- Manufacturer recall #
- VS2KOPFSTU
- Manufacturer
- Daimler Vans USA, LLC
- Vehicles affected
- 29
- Component
- SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
- Owner phone
- 1-877-762-8267
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Apr 20, 2020
- Built
- Jan 31, 2019 – May 1, 2019
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.