2020 Heartland Milestone recall: equipment
⚠️ What's wrong
Heartland Recreational Vehicles, LLC (Heartland) is recalling certain 2020 Milestone recreational trailers. The wood backers for bunk supports were not installed on the slide out bunk end walls during manufacturing, possibly allowing the upper bunk bed to fall.
💥 The risk
If the bed falls while someone is on, or under, the bunk, there is an increased risk of an injury.
🔧 The fix
Heartland dealers will install wood backers to secure the bunk bed, free of charge, all affected vehicles were on dealer lots. The recall began September 20, 2019. Owners may contact Heartland customer service at 1-877-262-8032.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 19V671000
- Manufacturer
- Heartland Recreational Vehicles, LLC
- Vehicles affected
- 28
- Component
- EQUIPMENT
- Owner phone
- 1-877-262-8032
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Sep 20, 2019
- Built
- Aug 23, 2019 – Sep 16, 2019
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.