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🩹 Injury riskNHTSA 19V787📅 Nov 4, 2019

2013–2016 Mercedes-Benz AMG C63 & 2013–2016 Mercedes-Benz AMG GL63 + 71 more recall: communications & ecall

⚠️ What's wrong

Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

💥 The risk

An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

🔧 The fix

MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
19V787000
Manufacturer recall #
2019120008
Manufacturer
Mercedes-Benz USA, LLC.
Vehicles affected
24,226
Component
COMMUNICATION
Owner phone
1-800-367-6372
NHTSA hotline
1-888-327-4236
Owner letters mailed
Dec 23, 2019
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 19V787 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 19V787?

2013–2016 Mercedes-Benz AMG C63 & 2013–2016 Mercedes-Benz AMG GL63 + 71 more. 24,226 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Mercedes-Benz dealer to book the free repair or call the manufacturer at 1-800-367-6372.