2016–2020 Western Star 4900 & 2016–2020 Western Star 5700 recall: windows, wipers & mirrors
⚠️ What's wrong
Daimler Trucks North America LLC (DTNA) is recalling certain 2016-2020 Western Star 4900 and 5700 vehicles equipped with sleeper cab vent windows. Due to improper adhesive, the vent window may detach from the vehicle.
💥 The risk
If the vent window detaches while the vehicle is in motion, it can become a road hazard, increasing the risk of a crash.
🔧 The fix
DTNA will notify owners, and dealers will replace the vent windows, free of charge. DTNA issued owners an interim notification on December 27, 2019. Owners may contact DTNA customer service at 1-800-547-0712. DTNA's number for this recall is FL-836.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 19V792000
- Manufacturer recall #
- FL-836
- Manufacturer
- Daimler Trucks North America LLC
- Vehicles affected
- 2,725
- Component
- VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
- Owner phone
- 1-800-547-0712
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Sep 21, 2020
- Built
- Jan 15, 2015 – Oct 29, 2019
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.