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🩹 Injury riskNHTSA 19V824📅 Nov 19, 2019

2018–2019 Glaval Bus Apollo & 2018–2019 Glaval Bus Commute + 7 more recall: body & structure

⚠️ What's wrong

Forest River, Inc. (Forest River) is recalling certain 2018-2019 Glaval Bus Apollo, Commute, Concorde II, Entourage, Legacy, Primetime, Titan, Titan II Low Floor, and Universal shuttle buses equipped with Safe Fleet Prolo Roof Escape hatches. Due to a manufacturing issue, the roof hatch external handle may unexpectedly break under reasonable use. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."

💥 The risk

If the roof hatch external handle breaks, in the event of an emergency, the hatch cannot be easily opened from outside the vehicle, increasing the risk of injury.

🔧 The fix

Forest River will notify owners, and dealers will replace the hatch, free of charge. The recall began December 10, 2019. Owners may contact Forest River customer service at 1-800-748-3440. Forest River's number for this recall is 05-1115.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
19V824000
Manufacturer recall #
05-1115
Manufacturer
Forest River, Inc.
Vehicles affected
356
Component
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Owner phone
1-800-748-3440
NHTSA hotline
1-888-327-4236
Owner letters mailed
Dec 10, 2019
Built
Aug 1, 2018 – Jun 19, 2019
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 19V824 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 19V824?

2018–2019 Glaval Bus Apollo & 2018–2019 Glaval Bus Commute + 7 more. 356 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Glaval Bus dealer to book the free repair or call the manufacturer at 1-800-748-3440.