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💥 Crash riskNHTSA 20V072📅 Feb 11, 2020

2013–2018 Ford Flex & 2013–2018 Ford Taurus + 1 more recall: suspension

⚠️ What's wrong

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

💥 The risk

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

🔧 The fix

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
20V072000
Manufacturer recall #
20S04
Manufacturer
Ford Motor Company
Vehicles affected
211,207
Component
SUSPENSION:REAR
Owner phone
1-866-436-7332
NHTSA hotline
1-888-327-4236
Owner letters mailed
Oct 28, 2020
Built
Sep 12, 2011 – Jun 1, 2017
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 20V072 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 20V072?

2013–2018 Ford Flex & 2013–2018 Ford Taurus + 1 more. 211,207 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Ford dealer to book the free repair or call the manufacturer at 1-866-436-7332.