2019–2020 Ram 2500 & 2019–2020 Ram 3500 recall: body & structure
⚠️ What's wrong
Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.
💥 The risk
A bed step that unexpectedly fails while in use increases the risk of injury to the user.
🔧 The fix
Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 20V207000
- Manufacturer recall #
- W24, W44
- Manufacturer
- Chrysler (FCA US LLC)
- Vehicles affected
- 37,580
- Component
- STRUCTURE
- Owner phone
- 1-800-853-1403
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Jul 9, 2020
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.