Buy me a coffee
💥 Crash riskNHTSA 20V327📅 Jun 5, 2020

2019–2021 Jayco Melbourne & 2019–2021 Jayco Melbourne Prestige + 1 more recall: equipment

⚠️ What's wrong

Jayco, Inc. (Jayco) is recalling certain 2019-2020 Entegra Qwest and 2019-2021 Jayco Melbourne and Melbourne Prestige Class C motorhomes built on Mercedes-Benz Sprinter chassis. The Operator's Manual may not contain the correct information about how the automatic parking function ("Auto-P") operates.

💥 The risk

If the driver relies on the Auto-P function as described in the Operator's Manual, vehicle rollaway or movement may occur, increasing the risk of a crash.

🔧 The fix

Jayco will notify owners, and Mercedes-Benz or Freightliner Sprinter dealers will provide the correct description of the Auto-P function for the Operator's Manual, free of charge. This recall began May 19, 2020. Owners may contact Jayco customer service at 1-800-517-9137 or Sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
20V327000
Manufacturer
Jayco, Inc.
Vehicles affected
666
Component
EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
Owner phone
1-800-517-9137
NHTSA hotline
1-888-327-4236
Owner letters mailed
May 19, 2020
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 20V327 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 20V327?

2019–2021 Jayco Melbourne & 2019–2021 Jayco Melbourne Prestige + 1 more. 666 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Entegra dealer to book the free repair or call the manufacturer at 1-800-517-9137.