2015–2020 Volvo Bus 9700 recall: powertrain & transmission
⚠️ What's wrong
Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
💥 The risk
A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
🔧 The fix
Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 20V803000
- Manufacturer recall #
- SR21-81; SR21-80
- Manufacturer
- Volvo Bus Corporation
- Vehicles affected
- 553
- Component
- POWER TRAIN:AUTOMATIC TRANSMISSION
- Owner phone
- 1-866-870-2046
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Feb 18, 2021
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.