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💥 Crash riskNHTSA 21V077📅 Feb 17, 2021

2019–2020 Freightliner Sprinter 1500 & 2019–2020 Freightliner Sprinter 2500 + 6 more recall: backup camera

⚠️ What's wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2020 Mercedes Benz Sprinter and Freightliner Sprinter vehicles equipped with the multimedia system "Connect 5" and a rearview camera. The rearview image may not display within 2 seconds from the start of the backing event. In addition, the rearview image may be obscured or covered by the visual display of the Emergency Call (eCall) pop-up window if the eCall system is activated while the reverse gear is engaged. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

💥 The risk

A delayed or obstructed rearview camera display can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

🔧 The fix

DVUSA will notify owners, and dealers will perform a software update on the vehicles, free of charge. The recall began March 5, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RUECON.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
21V077000
Manufacturer recall #
VS3RUECON
Manufacturer
Daimler Vans USA, LLC
Vehicles affected
198
Component
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Owner phone
1-877-762-8267
NHTSA hotline
1-888-327-4236
Owner letters mailed
Mar 5, 2021
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 21V077 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 21V077?

2019–2020 Freightliner Sprinter 1500 & 2019–2020 Freightliner Sprinter 2500 + 6 more. 198 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Freightliner dealer to book the free repair or call the manufacturer at 1-877-762-8267.