2020 Custom Truck & Body Works Ford F-550 recall: electrical system
⚠️ What's wrong
Custom Truck and Body Works (Custom Truck) is recalling certain 2020 F550 vehicles equipped with Weldon V-Mux Vista IV Standard LCD displays. These displays may experience low voltage spikes, and cause the LCD display to lock up or become nonfunctional, due to varying electrical installations.
💥 The risk
If the LCD display becomes locked up or non-functional it can delay emergency efforts, which can increase the risk of injury.
🔧 The fix
Dealers will replace the IV Standard LCD displays, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Custom Truck customer service at 1-888-712-2963.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 21V408000
- Manufacturer
- Custom Truck And Body Works
- Vehicles affected
- 990
- Component
- ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
- Owner phone
- 1-888-712-2963
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Jun 1, 2021
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.