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💥 Crash risk🩹 Injury riskNHTSA 21V411📅 Jun 2, 2021

2019–2021 Freightliner Sprinter 1500 & 2019–2021 Freightliner Sprinter 2500 + 6 more recall: backup camera

⚠️ What's wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Mercedes-Benz Sprinter and Freightliner Sprinter vehicles. The MBUX multimedia system software may cause the display to remain black, or reboot after startup. This could result in the rearview camera image not displaying properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

💥 The risk

A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

🔧 The fix

The multimedia system software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. DVUSA issued owners an interim notification on July 23, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3UXPOBOX.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
21V411000
Manufacturer recall #
VS3UXPOBOX
Manufacturer
Daimler Vans USA, LLC
Vehicles affected
33,437
Component
BACK OVER PREVENTION:DISPLAY FUNCTION; ELECTRICAL SYSTEM:SOFTWARE
Owner phone
1-877-762-8267
NHTSA hotline
1-888-327-4236
Owner letters mailed
Aug 17, 2021
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 21V411 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 21V411?

2019–2021 Freightliner Sprinter 1500 & 2019–2021 Freightliner Sprinter 2500 + 6 more. 33,437 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Freightliner dealer to book the free repair or call the manufacturer at 1-877-762-8267.