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🔥 Fire risk🩹 Injury riskNHTSA 21V412📅 Jun 3, 2021

2019–2020 Sutphen Fire Truck recall: equipment

⚠️ What's wrong

Stuphen Corporation (Stuphen) is recalling certain 2019-2020 Fire Trucks equipped with a battery-powered 3600 wireless remote controller unit used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adjust the spray pattern. The wireless remote controller's sleep mode is disabled, and results in the batteries discharging faster than normal.

💥 The risk

Inability to use the wireless remote controller may hinder firefighting efforts, increasing the risk of injury.

🔧 The fix

Dealers will update the wireless remote controller unit software, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Stuphen customer service at 1-614-889-1005.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
21V412000
Manufacturer
Sutphen Corporation
Vehicles affected
8
Component
EQUIPMENT
NHTSA hotline
1-888-327-4236
Owner letters mailed
Oct 6, 2021
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 21V412 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 21V412?

2019–2020 Sutphen Fire Truck. 8 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Sutphen dealer to book the free repair.