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🩹 Injury riskNHTSA 21V572📅 Jul 28, 2021

2020–2021 Utilimaster WALK-IN VAN recall: body & structure

⚠️ What's wrong

Shyft Group is recalling certain 2020-2021 Utilimaster Walk-In Vans. The fasteners that attach the shock mount bracket to the underside of the vehicle frame may fail, possibly resulting in a broken shock mount bracket and bumper detachment.

💥 The risk

The bumper could fall off when it is utilized by a person as a step, increasing their risk of injury.

🔧 The fix

Shyft Group will replace the fasteners that attach the shock mount bracket to the underside of the vehicle frame, install a spacer, and inspect and replace, as necessary, the shock mount bracket. All repairs will be performed free of charge. Interim letters notifying owners of the safety risk were mailed on August 6, 2021. A second letter will be mailed once the remedy is available. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group's number for this recall is 21-19.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
21V572000
Manufacturer recall #
21-19
Manufacturer
Shyft Group
Vehicles affected
4,885
Component
STRUCTURE:BODY:BUMPERS; STRUCTURE:FRAME AND MEMBERS
Owner phone
1-800-582-3454
NHTSA hotline
1-888-327-4236
Owner letters mailed
Oct 15, 2021
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 21V572 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 21V572?

2020–2021 Utilimaster WALK-IN VAN. 4,885 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Utilimaster dealer to book the free repair or call the manufacturer at 1-800-582-3454.