2009–2021 Volvo Bus 9700 recall: equipment
⚠️ What's wrong
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
💥 The risk
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
🔧 The fix
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
- NHTSA campaign
- 21V597000
- Manufacturer recall #
- SR21-84
- Manufacturer
- Volvo Bus Corporation
- Vehicles affected
- 266
- Component
- EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR LIFT/RAMP
- Owner phone
- 1-866-870-2046
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Mar 18, 2022
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.