2015–2018 Mercedes-Benz Metris recall: backup camera
⚠️ What's wrong
Daimler Vans USA, LLC (DVUSA) is recalling certain 2015-2018 Mercedes-Benz Metris vehicles. A defective memory chip in the rearview camera may cause the display image to freeze.
💥 The risk
A frozen rearview image does not show the live view of what is currently behind the vehicle, increasing the risk of a crash.
🔧 The fix
Dealers will replace the rearview camera, free of charge. Owner notification letters were mailed February 10, 2023. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS2RU54KAM.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 22V099000
- Manufacturer recall #
- VS2RUEKAM
- Manufacturer
- Daimler Vans USA, LLC
- Vehicles affected
- 17,093
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- Owner phone
- 1-877-762-8267
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Feb 10, 2023
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.