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🩹 Injury riskNHTSA 22V360📅 May 20, 2022

2019–2021 Freightliner Sprinter 1500 & 2019–2021 Freightliner Sprinter 2500 + 7 more recall: communications & ecall

⚠️ What's wrong

Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.

💥 The risk

A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

🔧 The fix

The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
22V360000
Manufacturer recall #
VS2SIMKOM/VS3SIMKOM
Manufacturer
Daimler Vans USA, LLC
Vehicles affected
19,937
Component
COMMUNICATION: AUTO CRASH NOTIFICATION; ELECTRICAL SYSTEM:SOFTWARE
Owner phone
1-877-762-8267
NHTSA hotline
1-888-327-4236
Owner letters mailed
Oct 13, 2022
Recall started by
MFR
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 22V360 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 22V360?

2019–2021 Freightliner Sprinter 1500 & 2019–2021 Freightliner Sprinter 2500 + 7 more. 19,937 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Freightliner dealer to book the free repair or call the manufacturer at 1-877-762-8267.