2012–2020 Collins DE & 2012–2020 Collins DH + 4 more recall: equipment
⚠️ What's wrong
Collins Bus is recalling certain 2012-2020 Ford SL, Ford SH, Ford DH, Ford DE, Ford TH, Ford TL, Chevy DE, and Chevy DH school buses. The emergency exit label may be placed in the incorrect location and the lettering height may not be high enough. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
💥 The risk
In an emergency, the incorrect window label instructions may prevent or delay the use of the emergency exit, increasing the risk of injury.
🔧 The fix
Collins Bus will mail new labels, free of charge. Owner notification letters were mailed on November 21, 2022. Owners may contact Collins Bus' customer service at 1-800-533-1850 ext. 424.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 22V699000
- Manufacturer
- Collins Bus Corporation
- Vehicles affected
- 3,514
- Component
- EQUIPMENT:OTHER:LABELS
- Owner phone
- 1-800-533-1850
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Nov 21, 2022
- Recall started by
- MFR
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.