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💥 Crash risk🩹 Injury riskNHTSA 23V305📅 Apr 28, 2023

2020–2022 Ford Explorer recall: backup camera

⚠️ What's wrong

Ford Motor Company (Ford) is recalling certain 2020-2022 Explorer Police Interceptor Utility vehicles equipped with a 12.1-inch Integrated Computer Screen (ICS). When the Display On/Off Button is used to turn the display to "Off" prior to placing the vehicle in reverse, the backup camera rearview image will not appear on the display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

💥 The risk

A rearview camera that does not display an image can reduce the driver's rear view, increasing the risk of a crash or injury.

🔧 The fix

Dealers will update the ICS software, free of charge. Owner notification letters were mailed July 27, 2023. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 23C14.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
23V305000
Manufacturer recall #
23C14
Manufacturer
Ford Motor Company
Vehicles affected
523
Component
BACK OVER PREVENTION:DISPLAY FUNCTION
Owner phone
1-866-436-7332
NHTSA hotline
1-888-327-4236
Owner letters mailed
Jul 27, 2023
Recall started by
OVSC
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 23V305 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 23V305?

2020–2022 Ford Explorer. 523 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Ford dealer to book the free repair or call the manufacturer at 1-866-436-7332.