2021–2024 Polestar Polestar 2 recall: backup camera
⚠️ What's wrong
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
💥 The risk
A rearview camera image that does not display decreases the driver's visibility, increasing the risk of a crash.
🔧 The fix
Polestar has released an over-the-air IHU software update, free of charge. Owner notification letters were mailed August 9, 2024. Owners may contact Polestar customer service at 1-800-806-2504. Polestar's number for this recall is RP1016.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 24V477000
- Manufacturer recall #
- RP1016
- Manufacturer
- Polestar Automotive USA, Inc.
- Vehicles affected
- 25,825
- Component
- BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
- Owner phone
- 1-800-806-2504
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Aug 9, 2024
- Built
- Jul 9, 2020 – Jan 19, 2024
- Recall started by
- ODI
- Notes
- Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.