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🔥 Park outside until fixed🔥 Fire risk🩹 Injury riskNHTSA 24V538📅 Jul 18, 2024

2019–2021 Chrysler Pacifica PLUG-IN Hybrid recall: hybrid / ev battery

⚠️ What's wrong

Chrysler (FCA US, LLC) is recalling certain 2019-2021 Pacifica Plug-In Hybrid Electric (PHEV) vehicles. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.

💥 The risk

A vehicle fire increases the risk of injury.

🔧 The fix

Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Owner notification letters were mailed March 6, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 72B. This recall is an expansion of NHTSA recall number 22V-077.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
24V538000
Manufacturer recall #
72B
Manufacturer
Chrysler (FCA US, LLC)
Vehicles affected
3,606
Component
HYBRID PROPULSION SYSTEM
Owner phone
1-800-853-1403
NHTSA hotline
1-888-327-4236
Owner letters mailed
Mar 6, 2025
Recall started by
ODI
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 24V538 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 24V538?

2019–2021 Chrysler Pacifica PLUG-IN Hybrid. 3,606 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Chrysler dealer to book the free repair or call the manufacturer at 1-800-853-1403.