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💥 Crash riskNHTSA 25V366📅 Jun 2, 2025

2023–2025 Mercedes-Benz EQE SUV 350 4Matic & 2023–2025 Mercedes-Benz EQE SUV 350+ + 12 more recall: backup camera

⚠️ What's wrong

Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2025 S-Class, EQE SUV, EQE, EQS SUV and EQS vehicles. Please see the recall report for a complete list of models. Software in the Acoustic Vehicle Alerting System (AVAS) may cause an incorrect external pedestrian warning sound while reversing. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid Electric Vehicles."

💥 The risk

A vehicle that makes an incorrect sound may fail to alert pedestrians of a reversing vehicle, increasing the risk of crash.

🔧 The fix

Dealers will update the AVAS software, free of charge. Owner notification letters were mailed August 1, 2025. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2025070005.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
25V366000
Manufacturer recall #
2025070005
Manufacturer
Mercedes-Benz USA, LLC
Vehicles affected
94
Component
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT
Owner phone
1-800-367-6372
NHTSA hotline
1-888-327-4236
Owner letters mailed
Aug 1, 2025
Recall started by
MFR

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 25V366 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 25V366?

2023–2025 Mercedes-Benz EQE SUV 350 4Matic & 2023–2025 Mercedes-Benz EQE SUV 350+ + 12 more. 94 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized Mercedes-Benz dealer to book the free repair or call the manufacturer at 1-800-367-6372.