2025–2026 MCI J4500 & 2025 MCI D4520 + 3 more recall: equipment
⚠️ What's wrong
Motor Coach Industries (MCI) is recalling certain 2025 D4520, D45CRTLE, D45CRT, J3500, and 2025-2026 J4500 buses. The emergency exit label may be placed in the incorrect location. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
💥 The risk
Incorrectly located labels may prevent or delay the use of the emergency exit, increasing the risk of injury.
🔧 The fix
MCI will install or mail labels as necessary, free of charge. Owner notification letters were mailed August 6, 2025. Owners may contact MCI customer service at 1-800-241-2947.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 25V457000
- Manufacturer
- Motor Coach Industries
- Vehicles affected
- 321
- Component
- EQUIPMENT:OTHER:LABELS
- Owner phone
- 1-800-241-2947
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Aug 6, 2025
- Built
- Dec 20, 2024 – Dec 20, 2024
- Recall started by
- MFR