2023–2024 Jeep Grand Cherokee & 2023–2024 Jeep Grand Cherokee L recall: seats
⚠️ What's wrong
Chrysler (FCA US, LLC) is recalling certain 2023-2024 Jeep Grand Cherokee and Jeep Grand Cherokee L vehicles. The second-row seat head restraints may not lock in the upright position. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 202, "Head Restraints."
💥 The risk
Head restraints that do not lock can result in an increased risk of injury to seat occupants during a crash.
🔧 The fix
Dealers will inspect and replace both second-row seat head restraints, as necessary, free of charge. Owner notification letters were mailed September 5, 2025. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 20C.
Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
- NHTSA campaign
- 25V472000
- Manufacturer recall #
- 20C
- Manufacturer
- Chrysler (FCA US, LLC)
- Vehicles affected
- 121,398
- Component
- SEATS:MID/REAR ASSEMBLY:HEAD RESTRAINT
- Owner phone
- 1-800-853-1403
- NHTSA hotline
- 1-888-327-4236
- Owner letters mailed
- Sep 5, 2025
- Recall started by
- MFR