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🩹 Injury riskNHTSA 25V542📅 Aug 25, 2025

2012–2025 New Flyer Xcelsior recall: body & structure

⚠️ What's wrong

New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."

💥 The risk

An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.

🔧 The fix

New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.

Is the fix free? Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)
NHTSA campaign
25V542000
Manufacturer
New Flyer of America, Inc.
Vehicles affected
2,354
Component
STRUCTURE:EMERGENCY:ESCAPE/EGRESS/EXIT
Owner phone
1-800-241-2947
NHTSA hotline
1-888-327-4236
Owner letters mailed
Oct 8, 2025
Recall started by
MFR

Vehicles in this recall

Is your car affected? Recalls apply to specific VINs. Check my VIN

FAQ

Is the 25V542 recall repair free?

Yes. Safety recall repairs are free at any authorized dealer under federal law, including parts and labor. (Vehicles more than 15 years old when the recall was announced can be excluded, but most manufacturers still fix them.)

Which vehicles are included in recall 25V542?

2012–2025 New Flyer Xcelsior. 2,354 vehicles may be affected. Check your exact car with its 17-character VIN.

What should I do?

Check your VIN, then call any authorized New Flyer dealer to book the free repair or call the manufacturer at 1-800-241-2947.